JQY (Jewish Queer Youth) is a mental health organization that “empowers Jewish queer teens and young adults to live healthy, joyful lives” through culturally competent mental health services and community-building initiatives. JQY seeks to improve its warmline and support group services. The warmline, a confidential phone and text support service, does not have provide staff the capability to efficiently follow up with callers. Thus, one component of JQY’s youth service improvement plan involves transitioning to an advanced platform to improve caller interactions. At the same time, JQY’s support groups currently operate as open drop-in sessions, limiting structured progression and long-term benefits. A second component of the organization’s improvement plan will allow staff to establish structured support groups with ongoing participation commitments and tailored plans for participants.
With this grant, JQY aims to improve its phone support service and establish structure support groups.
